Welcome to Availacall`s Blog. Add power to your business and make significant savings.
Inbound call centre and outbound contact centre management services from Availacall. Our Malta and UK based inbound contact centres and outbound call centres offer the best call centre management solution to meet your business requirements.
Make significant savings by using our extensive range of outbound call centre and inbound contact centre management solutions.
Our inbound call centres offer businesses a full range of inbound and outbound call centre and contact centre management services to drive sales growth, customer services and back office operations. In addition, we can provide a full IP network to enhance and expand company communications.
Availacall is Malta’s first commercial call centre and contact centre for both inbound and outbound call centre services with back-up facilities in Birmingham, UK. The location brings unique benefits – a first-class infrastructure, low overheads and agents with high educational levels who are fluent English-speakers. Most speak Italian and can converse in Arabic. All are part of our clients’ operations.
They use top-end fully IP technology, which enables rapid, well-informed inbound call center handling response, multi-media working, the recording of all calls, direct entry input to client databases, Interactive Voice Recognition (IVR), and so on.
Our flexible call centres and scalable solutions might cover:
Overflow and out-of-hours calls
Phone or mail order lines
Direct response calls
Customer service and help lines
Donation lines
Competition and information lines
Non-geographic numbered lines
Outbound call centres
Call centre service
Contact centres - UK and Malta
Inbound contact centres
Inbound call centres
Outbound call centres
Outbound contact centres
Call centre management
Database building
List cleansing, conditioning and mining
Lead generation and appointment setting
Event-building
Follow-up calls
Market research and mystery shopping
Virtual office services
